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Improved

Improved Send InMail Action with Automatic Chat ID Updates

We've improved the Send InMail action so it writes the Chat ID back to the contact record automatically.

— Daniel Marr

Overview

You no longer need a separate Update Contact action after every Send InMail. As long as your Chat ID field is mapped (it already needs to be), the action handles it for you.

What Changed

Chat ID written to the contact automatically

When the action runs, the returned Chat ID is written to the mapped Chat ID custom field on the contact — no extra workflow step required. That keeps contact lookups and reply-to-last-message logic working without any manual wiring.

No more Update Contact action after Send InMail

Workflows that previously included an Update Contact step to map the Chat ID onto the contact can drop that step entirely. The action now handles it directly.

Why This Matters

  • Fewer actions per workflow
  • No manual Chat ID handling
  • Reliable contact lookup and message threading on follow-ups
  • Cleaner InMail automations

How to Update Your Workflows

  1. Confirm the Chat ID field is mapped in your CRM at App Marketplace → Installed Apps → LinkedConnector (this is a required mapping, so it should already be in place — just double-check)
  2. In your existing InMail workflows, delete any Update Contact actions that were storing the Chat ID after Send InMail
  3. Save and publish

From the next InMail onward, the Chat ID will be written to the contact automatically.